AgeServe Connect

Remote Service Coordination
For many low-income housing communities, HUD subsidies do not provide sufficient funding for owners to offer social service coordination for residents. With tight budgets for the foreseeable future it is highly unlikely that these subsidies will be expanded anytime soon. With AgeServe Remote Service Coordinator software, owners are able to offer residents these services in person on an economic basis with live video conferencing between a central Visiting Service Center at the community and their corporate office or contracted service provider location.

Instead of needing communities of several hundred residents to make it cost effective to offer these highly valued services, owners of smaller unit denominations can now use this high tech – high touch solution to meet this market need.

One service coordinator can now respond on demand to residents in several smaller communities via video links. Residents have direct dial phones that they can pick up in the Visiting Service Center to contact the coordinator. The coordinator then simply ‘dials’ into the video system at the Center to have the meeting with a resident.

In addition, the coordinator can network in via cell phone any other service provider that a resident needs to speak with to arrange to receive services. Acting as an ombudsman to facilitate connecting residents with the direct services they need, owners immediately increase the value of their community to their residents, and qualify for HUD reimbursement for delivery of such services, and improve their long-range occupancy versus the larger communities where such services are routinely provided.