Family Virtual Visits
Family Virtual Visits (FVV), a service of AgeServe Communications, LLC,
enables residents in senior residential communities, as well as those
able to go to senior centers, to see and Visit with their families no
matter where they live in the world!
How it works
At the Community: Family Virtual Visits
is completely turnkey for communities, automatic and hands-free for residents
and staff and totally supported for family members. FVV installs a state
of the art Virtual Visiting Center in a common area of the community
with a big screen TV monitor, cameras, echo-canceling microphones, electronics,
cabinetry and lighting. FVV remotely monitors, maintains, and makes upgrades
and replacements as necessary. Family members sign up for the service
via the FVV web site www.familyvirtualvisits.com/free to register and
to use the service for free. Family members make their own appointments
via our proprietary scheduling system during Virtual Visiting hours,
which are set by the community. At the appointed time, the family member
logs into our web site to connect. The senior just needs to be sitting
in front of the monitor and the Virtual Visit begins and ends automatically!
No staff interaction is needed other than to assist the senior if needed.
It’s that easy!
For
Family Members: Family members only need a PC, a high-speed
Internet connection (either DSL or cable) and a web cam with headset.
FVV offers set-up and total support to family members, making the service
trouble-free for anybody, even those with limited skills. FVV is a
powerful market differentiator for communities, showing that it offers
something special, and that it is indeed “state-of-the-art” even
if the building has older bricks and mortar. Families separated from
their beloved seniors choose FVV communities because the whole family
can stay connected!
For
Residents: It’s as easy as watching TV, only better,
because their own children, grand children and great grand children
are the stars of the show! Distance and today’s busy lifestyles
can lead to fewer and fewer face-to-face visits. With FVV, residents
can visit with their loved ones wherever they are, anyplace in the
world.
Special Services:
FVV provides powerful management tools for community operators through
special services we have engineered and pioneered. These help the community
to increase and maintain its census, decrease underwriting risk, and
mitigate potential liability.
Tour Demos: Provides the WOW factor to a community’s marketing
tours. When prospective residents and their families are touring the
community, even without a prior reservation, the front desk staff can
call FVV with a request for a live demo of the service. One of our staff
will dial into the Virtual Visiting Center and speak directly with the
family. Communities have found this to be a tremendous marketing tool
Remote Assessments: Many operators are faced with assessing a
prospective resident from far away, or on an emergency basis. Operators
often contract with a distant agent, send their own staff cross-country,
or rely on written assessments alone in making critical admissions decisions.
Now the operator can assess them Virtually over the FVV service. We work
with assessment personnel to get distant family hooked up. We can even
record these sessions for their files, giving the operator a permanent
record.
Face-to-Face Care Conferences: Regular Care Planning Conferences
are mandated by law for certain residents. FVV enables the care staff
to communicate more fully and involve more family members in the care
planning process and document the conference
Social Connectedness is Critical!
Not only do residents love seeing their families more often, recent
clinical studies show that remaining connected to loved ones can even
diminish the symptoms of Alzheimer’s and dementia:
“Social networks ( as measured by the number of family and friends
seen once a month) seem to offer a “protective reserve” capacity
that spares [seniors] the clinical manifestations of Alzheimer’s
disease.” David A. Bennett MD, Rush University Alzheimer’s
Disease Center Research, 2005, as reported in Lancet, May, 2006
Life Enhancement for Residents. Peace of Mind for Families.
A Powerful Marketing and Management Tool for Operators. Family
Virtual Visits.
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